Effective Date: October 20, 2025
This Privacy Policy explains how Heartwood Craft ("we," "us," or "our") collects, uses, and protects your personal information when you visit our website or use our home remodeling services. By using our website or contacting us, you agree to the terms outlined below.
Information We Collect
We may collect the following types of information:
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Personal Information: When you contact us via website form, email, or phone, we may collect your name, email address, phone number, mailing address, and details about your remodeling project, including bathroom, basement, deck, or custom woodworking inquiries.
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Website Usage Information: We automatically collect certain information when you visit our website, including IP address, browser type, operating system, pages visited, time spent on pages, and referring website information through standard web server logs and analytics tools.
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Communication Records: We keep records of our communications with you, including emails, phone calls, consultation notes, estimates, and service requests, to provide personalized service and maintain accurate project records.
How We Use Your Information
We use the information we collect to:
- Respond to inquiries and provide requested remodeling services.
- Schedule consultations, design appointments, and project estimates.
- Share information about services, promotions, and project updates.
- Improve our website, customer experience, and service processes.
- Comply with legal requirements and protect our business interests.
- Maintain accurate records for project management and warranty purposes.
- Follow up on completed projects and request client feedback.
How We Share Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:
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Service Providers: We may share information with trusted subcontractors, material suppliers, or service providers who assist with your remodeling project, provided they agree to keep your information confidential.
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Legal Requirements: We may disclose information when required by law, court order, or government regulation, or to protect our rights, safety, and property.
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Business Transfers: If Heartwood Craft is sold or merged with another company, your information may be transferred as part of that transaction.
Data Security
We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. No method of transmission over the internet or electronic storage is completely secure, and we cannot provide absolute security. We review our security practices regularly to protect your information.
Your Privacy Rights
You have the right to:
- Request access to the personal information we hold about you.
- Ask us to correct or update your information.
- Request deletion of your personal information (subject to legal or business requirements).
- Opt out of receiving marketing communications from us.
To exercise these rights, contact us using the information below.
Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies to enhance browsing experience, remember preferences, and analyze website usage. You can control cookie settings through your browser. Some cookies are essential for website functionality. See our Cookie Policy for details.
Third-Party Links
Our website may include links to external websites such as material suppliers, industry resources, or review platforms. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.
Children's Privacy
Our services are intended for homeowners and property owners. We do not knowingly collect personal information from children under 13 years of age.
Changes to This Privacy Policy
Heartwood Craft may update this Privacy Policy periodically to reflect changes in practices or legal requirements. Any updates will be posted on this page with an updated effective date.
Data Retention
We retain your personal information as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain project and warranty records.
Service Area Information
We serve homeowners throughout Bozeman, Belgrade, Gallatin Gateway, and surrounding areas. Location information helps us provide accurate service estimates and scheduling.
Contact Information
For questions about this Privacy Policy or your personal information, contact:
Heartwood Craft Serving Bozeman, Belgrade, Gallatin Gateway Phone: (406) 551-5061 Email: eric@iheartwoodcraft.com
Consent
By using our website or providing personal information, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree, please do not use our website or services.
Last Updated: October 20, 2025